Legal

Our Commitment to Quality and Customer Satisfaction

At Fismool, we are dedicated to providing high-quality sleeping masks designed to enhance your comfort and improve your sleep. Our commitment to excellence extends beyond our products to our customer service and warranty policy. We want you to be completely satisfied with your purchase, and our warranty is designed to give you peace of mind.

Warranty Coverage

1-Year Limited Warranty Fismool sleeping masks come with a 1-year limited warranty from the date of purchase. This warranty covers any defects in materials or workmanship under normal use.

What’s Covered

• Defects in materials
• Defects in workmanship

What’s Not Covered

• Damage caused by misuse, abuse, or accidents
• Normal wear and tear
• Unauthorized modifications or repairs
• Cosmetic damage (scratches, dents, etc.)

How to Make a Warranty Claim

If you believe your Fismool sleeping mask has a defect that is covered by our warranty, please follow these steps:

1. Contact Us
   • Email our customer service team at support@fismool.com with your order number, a description of the issue, and any relevant photos or videos.
2. Review Process
   • Our team will review your claim and may ask for additional information or request that you send the product back for inspection.
3. Resolution
   • If your claim is approved, we will repair or replace the defective product at no charge. If a replacement is not available, we will offer a refund.

Shipping Costs

For valid warranty claims, Fismool will cover the shipping costs for sending the replacement product to you. You will be responsible for the shipping costs of returning the defective product to us.

Additional Information

• Proof of Purchase: Please retain your proof of purchase, as it will be required for all warranty claims.
• Warranty Period: The warranty period begins on the date of purchase. Replacement products are covered for the remainder of the original warranty period or 30 days, whichever is longer.
• Contact Information: For any questions or concerns regarding our warranty policy, please contact us at support@fismool.com.

Satisfaction Guaranteed

Your satisfaction is our priority. If you have any issues with your Fismool sleeping mask, please do not hesitate to reach out to our customer service team. We are here to help and ensure you have the best possible experience with our products.

Thank you for choosing Fismool. We are committed to providing you with the highest quality sleep products and exceptional customer service.