Discover more in our FAQ
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Support hours: Monday-Friday, 7am-3pm
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards and Paypal and Amazon Pay. At this time, we do not accept cash checks or money orders.
Where do l put in my coupon code?
Where do l put in my coupon code?
For Computer Users:
- Add your desired item(s) to the cart.
- Click the “VIEW CART” button to review your selections.
- Proceed by clicking “CHECKOUT”.
- On the customer information page, locate the coupon code field, enter your code, and click “APPLY”.
- The updated order total will reflect the applied discount.
For Mobile/Small-Screen Devices:
- Add your desired item(s) to the cart.
- Tap the “VIEW CART” button to review your selections.
- Proceed by tapping “CHECKOUT”.
- Expand the “SHOW ORDER SUMMARY” section to access the coupon code field.
- Enter your code and tap the “→” (arrow) button to apply.
- The updated order total will reflect the applied discount.
How do i become a wholesaler?
How do i become a wholesaler?
Thank you for your interest in becoming a partner! Please contact us to submit your application for review by our team. If you have any questions, feel free to reach out to our customer success team through our contact page.
What's your warranty policy?
What's your warranty policy?
At Fismool Sleep, we are fully committed to the quality of our products.
If you’re not completely satisfied with your Fismool or encounter a manufacturing defect, we provide a 6-month warranty for non-electronic items and a 1-year warranty for electronic items.
Simply contact our customer success team at support@fismool.com and describe the issue. We’ll work to resolve it promptly. Please note that replacements are limited to the same product originally purchased. To expedite your request, we recommend including a video clearly showing the defect. Once our Quality Assurance team verifies the issue, we’ll provide a return label for you to send the product back for further inspection.
Can I get more information about the product?
Can I get more information about the product?
Of course! Each product's detail page includes a related FAQ section. Please click on the product you're interested in and scroll down to the FAQ section.